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Terms and conditions


This website (“The Site”) is owned and operated by bubibubi, s.r.o.. Throughout the site, the terms “we”, “us” and “our” refer to bubibubi, s.r.o.. We offer this website, including all information, tools and services available from this site to the user (“you”), conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes.


Every care is taken to ensure that the description, specification, availability and pricing of all products shown on the Site is correct. The product information and specification provided is not binding, but is carefully considered and intended to give a general description of each product. While the colour reproduction of each product is a close representation, we cannot accept any responsibility for any variation in colour caused by the differences in browser software or your monitor/display settings.


Orders can be placed with or without a customer account. You agree to provide current, complete and accurate information for all purchases made at The Site. If you decide to register a customer account on The Site, you agree to promptly update your account and other information, including your email address, so that we can complete your transactions and contact you as needed. All information provided by you is assumed to be correct and accurate.

All products displayed on The Site and are in stock are available to purchase. Although a very rare occasion this is, we reserve the right to cancel a sale if we find the product purchased is out of stock. As we sell on more platforms and venues, we hope for your understanding.

We are a VAT payer so all prices include tax. Shipping prices are payed extra and vary according to delivery location and shipping service you choose for your order. For more information about shipping click here.

To complete your order you need to:

  • add items you wish to purchase into the cart,
  • fill your details (name, address, email address, phone number for delivery purposes),
  • read and agree to our Terms and Conditions,
  • submit payment. Payment is placed via third party secure payment gateway - we never see your credit card details.

The contractual relationship between us and you arises from the delivery of the order confirmation, which is sent to the customer's email address.
We are a VAT payer and as this is a common practice, we will send you an invoice for your order together with your purchased items or electronically via email.


According to the Terms, we are obligated to send your purchased items to the address you choose, as you are obligated to accept or pick up the package when it arrives, unless it is damaged or seems violated. The items remain in our property until they are fully payed for by you.

If it occurs and you haven’t accepted or picked up the package and it has been returned to us, you need to pay an extra delivery charge for the second delivery attempt.

Please see more information about delivery options and prices here.


If you wish to return your order, you must let us know via email within 14 days of receiving the order. Unused and unworn items in original packaging can be returned or exchanged.

To return items please follow these steps:

  • notify us via email
  • fill the Returns form and send it back to us together with the items you’d like to return.
  • pack the items you wish to return carefully, so they are not damaged during transport
  • send the package with the items and Returns form via registered mail or courier to the following address:

bubibubi, s.r.o.
Anna Rerkova
Bezrucova 2186/15
75002 Prerov, Czechia

Once we receive the package, we will evaluate your claim and solve it with refund or exchange as soon as possible. We’ll be in touch with you via email.
If you are returning the whole order, we are obligated to refund the shipping price you payed when ordering. This applies to the lowest shipping price offered for your country – if you choose to pay for Express shipping and then decide to return the items, we shall only refund you the price of standard shipping.

When returning or exchanging items, you are responsible to pack the items carefully so they are not damaged during delivery back to us. The price of shipping the items back to us is your responsibility. You also understand, that if we receive your return/exchanged items and evaluate them used or damaged, we may only refund you a part of the full price you payed.

If you participate in a promotion and receive a free gift with your order and then decide to return the items in your ordered, you are obliged to return the free gift as well.


We guarantee our products to be free of manufacturing and fabric defects and will accept any defective item for refund or exchange. All products have a 2-year warranty. This warranty doesn’t apply to damage from normal wear and tear, overuse, misuse or neglect. Such cases do not qualify for warranty.

If you wish to place a complaint for our products, please contact us via email hello(at)


Please see our Privacy policy page.


All rights, including copyright, in the content of the Site are owned or controlled by bubibubi, s.r.o.. In accessing The Site, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the Site for any other purpose whatsoever without our prior written permission.

We reserve the right to change information, prices, specifications and descriptions of listed goods, products and services. We may modify Terms at any time by posting them on our website.

We will not be liable for mistakes on The Site that occur due to third party interference or due to misuse of the site. When using The Site, you may not use procedures that could disrupt or overload the system's functionality.

We will not be liable to you or be deemed to be in breach of these Terms or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

If you, while using The Site, commit any infringement, we reserve the right to restrict, suspend or terminate your access to The Site without any compensation. In this case, you are further obliged to pay us damage resulting from the transaction, in full.

Please notice that by clicking on some Site links you may leave the web interface and redirect to third-party websites.


These Terms and Conditions and your use of our website are governed by Czech law and you agree to submit to the non-exclusive jurisdiction of the Czech court.

This website and our Terms and Conditions have been designed for use within the EU and under Czech law. Whilst we are happy to ship internationally, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside Czechia complies with any applicable non-Czech laws or regulations.


bubibubi, s.r.o.

address: Bezrucova 2186/15, 75002 Prerov, Czechia
VAT: CZ06648711

To comply with legal obligations in Germany to manage packaging waste, we are registered with LUCID number DE4455352585568.

We meet our legal obligation to manage household packaging waste in France. Our unique ADEME number is FR266184_01TXVG.

Last update: August 1st, 2020

Returns form to download

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